Turn your audience into relationships, bookings & repeat customers.

I help experience-led businesses nurture, convert and retain their audience through email marketing and thoughtful customer journeys.

WORK WITH ME

About

I’m Eliza. With a background in executive support and a brain that naturally thinks in systems, I now focus on email marketing and customer journeys for experience-led businesses.

I love looking beyond the individual email and thinking about the bigger picture - what happens after someone discovers your business, how you keep the relationship going and what could make them want to come back.

More about me

Your customer journey doesn’t end at the first click.

People discover your business in all sorts of ways. The real opportunity is what happens next - how you turn that initial attention into a relationship, a customer and, eventually, someone who wants to come back.

GROW

Build an audience you can stay connected with.
Opt-ins, lead magnets, waitlists and sign-up journeys that turn interest into subscribers.

NURTURE

Give people a reason to stay connected.
Welcome sequences, useful content and relevant emails that build familiarity and trust.

CONVERT

Turn interest into action.
Campaigns, launches, reminders and follow-ups that support bookings, purchases and enquiries.

RETAIN

Keep the relationship going.
Post-purchase communication, re-engagement, feedback and ongoing nurture that encourage people to return.

Ways to work with me

Email marketing and customer journeys built around what your business actually needs.

  • Ongoing email marketing support to nurture your audience, turn interest into action and keep customers connected - from campaign planning and email creation to follow-ups, segmentation and optimisation.
    From £650/month

  • A focused project to create or improve a specific part of your customer journey - from lead nurture and launches to follow-up, onboarding and retention.
    From £750/project

  • I also take on selected digital projects that support your customer journey, including landing pages, systems and integrations. Get in touch to discuss your project.

Explore Services

  • "Couldn't recommend Eliza enough. She's so organised and proactive, it really has taken so much off my plate. As a busy mum, having someone who just gets things done and is always one step ahead has been such a blessing."

    Steph, Luna Skin

  • "She consistently demonstrated professionalism, reliability, and a positive attitude in everything she did. She communicates clearly and is always willing to support when needed."

    — Former colleague, Deloitte

  • "Eliza's attention to detail and commitment to ensuring each day ran smoothly were among her greatest strengths. Her calm demeanour allowed her to perform exceptionally well under pressure."

    — Former Line Manager, Hospitality Industry

Ready to make more of the audience you already have?

Whether you need ongoing email marketing or a specific customer journey built, tell me a little about your business and what you'd like to improve.

Send an Enquiry